torus

Financial Markets

Customer Grievances

In case of any grievance / complaint :
 

Level 1:
In case of grievances write at: for Securities Broking and Mutual Fund Transactions: grievance@torusgroup.in
for DP: dpgrievance@torusgroup.in and Phone no. +91-22- 6924 3000.

Level 2 :
Please contact Compliance Officer of the Stock Broker/Depository
Participant (Mr.Ankur B Gadia)
Email-ID (ankur.gadia@torusmoney.com) and Phone No. +91-22-6924 3000

Level 3 :
You may also approach CEO and Principal Officer
Email-ID (ceo@torusgroup.in) and Phone No. + 91-22-6924 3000

If not satisfied with the response of the Stock Broker / Depository Participant, contact the concerned Stock Exchange / Depository at the following:

Grievances can be lodge with SEBI at

https://scores.gov.in /  https://scores.gov.in/scores/Welcome.html or through SEBI SCORE Mobile app. Link of SEBI SCORE Mobile app
For Android users https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330 
and For iOS users https://apps.apple.com/in/app/sebiscores/id1493257302

In case not satisfied with the response related to Investment Advisory Service, please contact the concerned SEBI  regional / local office at: SEBI Bhavan BKC, Plot No.C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400051, Maharashtra

Tel : +91-22-26449000 / 26449950 / 40459000 Fax : +91-22-26449019-22 / 40459019-22 E-mail : sebi@sebi.gov.in Toll Free Investor Helpline: 1800 22 7575 

Procedure for Filing of complaints on SCORES – Easy & quickRegister on SCORES portal
Mandatory details for filing complaints on SCORES:
Name, PAN, Address, Mobile Number, Email ID

Benefits:
Effective communication
Speedy redressal of the grievances

For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.